Help Center
We’re here to support you with any issues related to your digital purchases.
Getting Started
After checkout, your downloads will appear instantly on the Your Account page. You will also receive an email with secure download links.
Common Issues
- Download failed? – Try clearing your browser cache or using a different browser.
- File won’t open? – Check that you have the required software (e.g., Adobe Illustrator for .AI, Microsoft Office for .DOCX).
- Lost your download link? – Log in to Your Account and re-download your purchase anytime.
Contact Support
If your issue is not resolved, please contact our support team:
- Email: support@digitalstockist.com
- Contact form: Submit a request
Response Time
We aim to respond to all support requests within 24–48 hours (Monday–Friday).
Policy Reminder
Refunds and exchanges are limited due to the nature of digital products. Please review our Refund Policy before submitting a request.